Charleston Roofs and Windows Terms and Conditions

1. Interpretation and Definitions

Interpretation

Words with a capitalized first letter have the meanings defined below. These definitions apply whether the words appear in singular or plural form.

Definitions

• Affiliate: an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the voting shares or equity interest.
• Company(also "we," "us" or "our"): Charleston Roofs and Windows, 9565 William Aiken Ave Ste 102, Ladson, SC 29456.
• Country: South Carolina, United States.
• Device: any device that can access the Service, such as a computer, mobile phone or tablet.
• Service: the Website and the text messaging program described in these Terms.
• Terms(also "Terms and Conditions"): these Terms and Conditions, which form the entire agreement between You and the Company regarding the use of the Service.
• Third-Party Social Media Service: any content, information, products or services provided by a third party that may be displayed or made available through the Service.
• Website: the Charleston Roofs and Windows website, available at charlestonroofsandwindows.com.
• You: the individual accessing or using the Service, or the company or other legal entity on whose behalf that individual is using the Service.

2. Acknowledgment

These Terms govern your use of the Service and set out the rights and obligations of everyone who visits or uses it. Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms.

By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of them, please do not use the Service. You represent that you are at least 18 years old. The Company does not permit anyone under 18 to use the Service.

Your use of the Service is also conditioned on your acceptance of our Privacy Policy, which explains how we collect, use and protect your personal information. Please read it carefully before using the Service.

3. Estimates, Pricing and Projects

Information on the Website about our roofing, window, siding and gutter services is for general information only. Prices, price ranges, specials and financing offers shown on the Website are estimates and may change without notice.

• Estimates: a quote or estimate is not a binding contract. Final pricing is set only after an on-site inspection and is stated in a written agreement.
• Project agreements: all work is governed by the written contract you sign with Charleston Roofs and Windows. If that contract conflicts with these Terms, the contract controls.
• Warranties: manufacturer and workmanship warranties apply only as stated in your written contract and the manufacturer's warranty documents.
• Financing: financing offers are provided by third-party lenders, are subject to credit approval and follow the lender's own terms.
• Scheduling: project dates can shift due to weather, material availability and permitting. We will keep you updated if your schedule changes.

4. Website Content and Use

All text, photos, videos, logos and other content on the Website belong to Charleston Roofs and Windows or are used with permission. You may view and share pages for personal, non-commercial use, but you may not copy, reproduce or resell our content without our written permission.

You agree not to use the Service to submit false information, interfere with the Website's operation, attempt to gain unauthorized access to our systems or send unsolicited messages to our team.

5. Links to Other Websites

The Service may contain links to third-party websites or services, such as review sites, manufacturers and financing partners, that we do not own or control. We are not responsible for the content, privacy policies or practices of any third-party websites or services, or for any loss or damage caused by your use of them.

We strongly advise you to read the terms and privacy policies of any third-party website you visit.

6. Termination

We may suspend or end your access to the Service immediately, without prior notice or liability, for any reason, including if you breach these Terms. When access ends, your right to use the Service ends immediately.

7. Limitation of Liability

Regardless of any damages you might incur, the entire liability of the Company and its suppliers under these Terms, and your exclusive remedy, is limited to the amount you actually paid through the Website, or 100 USD if you have not purchased anything through the Website. This limit applies to your use of the Website and does not change the terms of any signed project contract.

To the maximum extent permitted by law, the Company and its suppliers are not liable for any special, incidental, indirect or consequential damages, including lost profits, lost data, business interruption or loss of privacy, arising from your use of or inability to use the Service, even if we were advised of the possibility of those damages.

Some states do not allow the exclusion of implied warranties or the limitation of liability for incidental or consequential damages, so some of these limits may not apply to you. In those states, each party's liability is limited to the greatest extent the law allows.

8. "As Is" and "As Available" Disclaimer

The Website is provided "as is" and "as available," with all faults and without warranty of any kind. To the maximum extent permitted by law, the Company, on behalf of itself, its Affiliates and its service providers, disclaims all warranties, whether express, implied or statutory, including warranties of merchantability, fitness for a particular purpose, title and non-infringement.

We do not promise that the Website will be uninterrupted, error free, accurate, up to date or free of viruses or other harmful components. Some jurisdictions do not allow these exclusions, so they apply to you only to the extent the law allows.

9. Governing Law and Disputes

These Terms and your use of the Service are governed by the laws of the State of South Carolina, excluding its conflict of law rules. Your use of the Service may also be subject to other local, state or federal laws.

If you have a concern or dispute about the Service, you agree to first try to resolve it informally by contacting us. Most issues can be solved with a phone call to (843) 955-8558.

10. United States Legal Compliance

You represent that you are not located in a country subject to a United States government embargo or designated as a "terrorist supporting" country, and that you are not listed on any United States government list of prohibited or restricted parties.

11. Severability and Waiver

Severability

If any part of these Terms is found unenforceable or invalid, that part will be interpreted to accomplish its purpose to the greatest extent the law allows, and the rest of these Terms will remain in full effect.

Waiver

Our failure to enforce a right or require performance under these Terms does not affect our ability to do so later, and waiving one breach does not waive any later breach.

12. Changes to These Terms

We may update or replace these Terms at any time. If a change is material, we will make reasonable efforts to post notice on this page at least 30 days before the new Terms take effect. By continuing to use the Service after changes take effect, you agree to the revised Terms. If you do not agree, please stop using the Website and the Service.

13. Contact Us

If you have questions about these Terms and Conditions, call, email or stop by our office in Ladson.

1. Program Description

When you opt in, you will receive text messages (SMS/MMS) at your mobile number from Charleston Roofs and Windows. These messages may include responses to a quote, estimate or service inquiry, real-time texts to ask and answer questions about our services and pricing, inspection and appointment scheduling and confirmations, project updates, feedback requests and follow-ups. Our first message will always identify Charleston Roofs and Windows and explain how to opt out.

2. Program Frequency

You can expect to receive 5 to 10 messages per month from us based on your project needs.

3. Opt Out

You can opt out of this service at any time. Just text STOP to the phone number that messaged you. You may also reply UNSUBSCRIBE, CANCEL, END, QUIT or STOPALL. After you text STOP, we will send you one SMS reply to confirm that you have been unsubscribed. After that, you will no longer receive SMS messages from us. If you want to join again, sign up the same way you did the first time or text START, and we will start sending you SMS messages again.

4. Help

If you are experiencing any issues, reply with the keyword HELP. You can also get help directly from us on our contact page, by calling (843) 955-8558 or by emailing info@charlestonroofsandwindows.com.

5. Interruption

Carriers, such as AT&T, Verizon and T-Mobile, are not liable for delayed or undelivered messages.

6. Costs

Message and data rates may apply for any messages sent to you from us and to us from you. If you have questions about your text plan or data plan, please contact your wireless provider.

7. Privacy

If you have any questions about privacy, please read our Privacy Policy.

8. How to Opt In

You can opt in by submitting a form on charlestonroofsandwindows.com and checking the SMS consent box, which is never checked for you, by giving verbal or written consent to a member of our team, or by texting our business number first. Consent to receive text messages is not a condition of any purchase.

9. Your Mobile Number

You confirm that you are the account holder or an authorized user of the mobile number you enroll. Please let us know right away if you change or give up that number so we can stop sending messages to it.

Standard Messaging Disclosures

• Message frequency: 5 to 10 messages per month based on your project needs.
• Message and data rates may apply.
• Reply STOP to opt out at any time, or START to rejoin.
• Reply HELP for help.
• Consent is not a condition of purchase.
• Carriers are not liable for delayed or undelivered messages.
• Read our Privacy Policy.